IST UniBears Issue Status

Issues

# Issue Description Status- ETR What you
can do First
Reported

1 Message Waiting Indicator (MWI)

Delayed Voicemail Messages Message Waiting Indicator - MWI indicates there is a NEW message, when users check for NEW messages, there are no NEW messages. NEW messages are not being recorded.

Users are also experiencing delayed voicemail messages. Resolved - 10/19/07 We have discovered and identified the misconfiguration and fixed it. However, we regret to inform you that we have a few thousand of these failed delivery attempts going back to July and while the majority of them are just failed Email Notification Rules, some of them are actual voicemails that were not delivered.

We deeply apologize for this situation and while there will be a delay and some difficulty involved, we can force the delivery of these voicemails on an individual basis if that is your wish. Please contact the UniBears team via email at unibears-team@lists.berkeley.edu. 10-18-07
2 Call Forwarding, Rules, not working. Users can not outdial from within UniBears, forwarding rules to other phone numbers are not working, and extension forwarding within UniBears is not working. Resolved - 07/02/07 8:27 am The problem has been forwarded to AT&T for resolution.
We apologize for any inconvenience. 6-27-07
3 The voicemail system is down at this time. Technicians are working on this issue. Users are experiencing "dead air" or "that extension is not known" message. Being investigated - no current ETR
06/21/07 2:45pm Some users will continue to experience problems using UniBears as we install the hotfixes during this emergency maintenance.
We apologize for any inconvenience. 6-21-07
4 We are experiencing an intermittent delay when dialing 3-5530, 3-2929, or "79". It started about 9:35 am on 06/20/07. The problem has been resolved.
06/20/07 4:31 pm
6-20-07
5 Delayed Messages Currently - this seems to be limited to shared mailbox accounts. Being investigated - no current ETR Please submit report on line - include exact date and time of occurence. 4-11-07

6 Telephone User Interface (TUI) Delays Delays in response time while generally navigating through the voicemail system. 1/25/2007: The pause between prompts has re-surfaced, now it is coming up between the greeting & the prompt to leave a message. Being investigated - no current ETR Provide Unibears mailbox number, exact date and time of occurrences for vendor tracking. 2-05-07

7 Gaps/Blanks Clipped Audio During message play back of prompts or actual message. Being investigated - no current ETR Provide Unibears mailbox number, exact date and time of occurrences for vendor tracking. 1-30-07

8 Dialing in Fast Busy Customer calling for their messages or someone calling to leave a message for a customer gets a fast busy tone. Being investigated - no current ETR Wait a while, then redial.

Provide Unibears mailbox number, exact date and time of occurrences for vendor tracking. 1-30-07

9 "deleted" message not moved to deleted folder? Since 1/25/2007 reports have been received that when you hit 3 for delete after listening to a message it will tell you the message is deleted, but the next time you log in it is included in the count of saved messages. Being investigated - no current ETR Provide Unibears mailbox number, exact date and time of occurrences for vendor tracking. 1-25-07

10 Message Waiting Light Stuck On
Message Waiting Light Stuck Off
Light on digital phones or constant stutter tone for analog lines exists though no messages are available.
No light showing for digital phones or no stutter tone for analog lines
Being investigated - no current ETR Dial 71 to clear indicator
Provide Unibears mailbox number, exact date and time of occurrences for vendor tracking.
1-3-07

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