Voicemail & Unified Messaging Services

Information Services and Technology offers the following types of Cal Voicemail services: Basic Voice Mail and Unified Messaging Voice Mail.

Telephone Access for New Users

When accessing your voice mailbox for the first time you will be prompted to complete a Quick Set Up. This set up must be completed before you can begin listening to any new messages callers may have left you.

Cal Voicemail Quick Set Up

1. Access the voice mail system by dialing 3-5530

2. When the system begins speaking, enter your 7-digit extension

3. Enter a New security code

4. Enter the new security code again to confirm

5. Record your Name

6. Record your PersonalGreeting (include your name in your greeting)

Please refer to our Quick Reference Chart for a quick view of the keys used for managing your Cal Voicemail.

Telephone Access to Cal Voicemail

Dial *82 3-5530 to set up your Cal Voicemail mailbox for the first time from your campus telephone using the default passcode provided separately by IST. If you are on CalPBX, dial 6-2626. If you have not yet set up your Cal Voicemail mailbox, please contact the Cal Voicemail Team at 510-664-9000, then press 1, 3, 1 to reach us immediately and for your set-up passcode.

Dial 3-5530 to access the Cal Voicemail Telephone User Interface.

Dial 79 or press the message waiting button when the message waiting indicator (lamp, triangle or stutter dial-tone) is on.

Web Access to Cal Voicemail

Voicemail Enhanced and Unified Messaging subscribers may access and manage their messages via the Web using Web PhoneManager. From any browser, enter your 7-digit mailbox number and the Security Code you selected.

bMail Access to Cal Voicemail

Unified Messaging subscribers may use bMail to access voice messages.

Training and Support

IST offers online Training on how to use Cal Voicemail services. Find answers to many of your questions about how to use the new Cal Voicemail system in our Online Guides (on-line training videos and quick-view diagrams). More answers can be found in our Frequently Asked Questions page. For additional support please, contact Telecom Customer Care dial 510-664-9000 (4-9000 from campus phone). Press 1, 3, 1 to reach us immediately.


Current Outages and Scheduled Maintenance Announcements

University departments may order Cal Voicemail services via the Telecom Catalog.